What is Surfshark’s Refund Policy [Updated 2025]
Surfshark has become one of the most popular VPN services because of its strong security, unlimited device support, and wide range of servers.
Like many online services, Surfshark also offers a refund policy for users who may not be fully satisfied after purchasing a subscription. Understanding the refund policy helps you know what to expect and how to request your money back if needed.
This article explains Surfsharks refund policy in detail, the conditions that apply, the process for requesting a refund, and common questions people have about it.
Surfshark’s 30-Day Money-Back Guarantee
Surfshark offers a 30-day money-back guarantee on all its subscription plans. This means you can use the VPN for up to 30 days, and if you are not satisfied with the service, you can cancel Surfshark subscription and ask for a full refund.
The guarantee applies to all plans, including the one-month, one-year, and two-year subscriptions. The goal is to give users enough time to test the service, check the connection speed, and see if Surfshark works well with their streaming platforms or other needs.
Conditions for a Refund
Although Surfshark’s refund policy is generous, there are some conditions that you need to follow.
1. Time Frame
You must request the refund within 30 days of the original purchase. After this period, Surfshark does not provide refunds.
2. Payment Method
Most payment methods are eligible for a refund. This includes credit cards, PayPal, Google Pay, and Apple Pay. However, if you purchased the subscription through the Apple App Store, you will need to request the refund directly from Apple.
The same applies to Google Play Store purchases. Surfshark cannot process refunds made through third-party platforms.
3. Cryptocurrency Payments
If you paid with cryptocurrency, Surfshark may not always be able to issue a refund in the same way. Policies around crypto refunds can vary depending on the circumstances. It is best to confirm with Surfshark support if you used this payment option.
4. Renewals
Automatic renewals are not covered under the refund policy unless you request it within the first 30 days of the new billing period. For example, if your subscription renews for another year, you have 30 days from the renewal date to ask for your money back.
How to Request a Refund
Requesting a refund from Surfshark is simple. The company has a customer support team available 24/7 through live chat and email.
- Contact Customer Support: The fastest way to start the refund process is through live chat on the Surfshark website. You can also send an email to their support team.
- Provide Account Information: You will need to provide details such as the email address linked to your Surfshark account and proof of payment. This helps the support team verify your purchase.
- Explain the Reason: While Surfshark does not require a detailed explanation, they may ask for feedback about why you are canceling. This information helps them improve their service, but you are not obligated to share too many details.
- Refund Processing: Once the refund is approved, the money is returned to your original payment method. The time it takes to see the money back in your account depends on your bank or payment provider. In most cases, it can take between 5 to 10 business days.
Why Surfshark Offers a Refund Policy
Surfshark’s refund policy is designed to give new users confidence when trying the service. VPNs are not always easy to evaluate before purchase.
Many people want to test if the VPN works with Netflix, Hulu, Disney Plus, Prime Video, BBC iPlayer, or other platforms. Others may want to check how well it performs with online gaming or secure browsing.
The 30-day money-back guarantee allows users to explore all these features without risk. If they are unhappy with the performance, they can leave without losing money.
Refund Policy vs. Free Trial
Some users confuse Surfshark’s refund policy with a free trial. While Surfshark does offer a short free trial on mobile devices through the App Store and Google Play, the refund policy is different. The 30-day money-back guarantee applies to paid subscriptions, not trials.
This distinction is important. If you start with a paid plan on the website, you are eligible for the 30-day guarantee. If you sign up through the mobile app trial, you need to cancel before the trial ends to avoid being charged.
Tips to Avoid Issues with Refunds
If you are planning to test Surfshark before deciding, keep these tips in mind:
- Note the exact date of your purchase so you do not miss the 30-day deadline.
- Use the official Surfshark website for payments to avoid confusion with third-party refund policies.
- If you use the mobile app, remember that refunds must be requested through Apple or Google.
- Contact customer support as early as possible if you experience problems.
FAQs About Surfshark Refund Policy
1. Can I get a Surfshark refund after 30 days?
No. Surfshark only issues refunds if you make the request within the 30-day window. If it exceeds 30 days, you are not entitled to a refund.
2. Do I need to provide a reason for canceling Surfshark?
Not necessarily. While customer support may ask why you want to cancel, you are not required to give a reason.
3. How long does it take to receive my Surfshark refund?
It usually takes 5 to 10 business days to receive your refund from Surfshark, depending on your payment provider.
4. Can I cancel Surfshark anytime?
Yes. You can cancel your Surfshark subscription at any point, but refunds are only possible if you cancel within the first 30 days.
Final Thoughts
Surfshark’s refund policy is simple and user-friendly. With a 30-day money-back guarantee, you can test all features without worrying about losing your money. The policy applies to all plans and payment methods, with a few exceptions for third-party stores and cryptocurrency.
If you decide Surfshark is not the right VPN for you, requesting a refund is quick and easy. Just reach out to their customer support team, and they will guide you through the process.
