How to Cancel Surfshark Subscription [Step-by-Step]

Surfshark is a popular VPN service that offers strong security features and reliable performance. However, there may come a time when you decide to cancel your subscription.

If you’re looking to explore other options or you no longer need the service, this guide will walk you through the process of canceling your Surfshark subscription. We will also cover the 30-day money-back guarantee, how to cancel auto-renewal, and other useful information. Let’s dive in!

How to Cancel Surfshark Subscription: Steps

Canceling your Surfshark subscription is a straightforward process. You can do it in just a few steps. Here’s how:

• Start by visiting the Surfshark website. Log in to your account using your email address and password.
• Once logged in, navigate to the “Account” or “Subscription” section of your account dashboard.
• Look for the option that allows you to cancel your subscription. This might be labeled as “Cancel Subscription,” “Manage Subscription,” or something similar.
• After selecting the cancel option, you will be asked to confirm your decision. Follow the prompts to complete the cancellation process.
• Once your cancellation is processed, you will receive a confirmation email. Make sure to check your inbox for this email as it confirms that your subscription has been canceled.

It’s important to note that Surfshark will still allow you to use the service until the end of your current billing cycle, even after you cancel.

Read about some common reasons why Surfshark is not working and how to fix it.

Surfshark’s 30-Day Money-Back Guarantee and Full Refund

One of the key benefits of using Surfshark is their 30-day money-back guarantee. If you are not satisfied with the service, you can get a full refund within the first 30 days of your subscription. This is particularly useful if you want to try the service before making a long-term commitment.

To take advantage of the Surfshark refund policy:

• Simply cancel your subscription within 30 days.
• Contact Surfshark’s customer support team.
• Request a refund, and they will process it for you.

Make sure you reach out to their support team as soon as possible to avoid missing the 30-day window.

Also, read our Surfshark VPN Netflix blog if you are into streaming.

How to Cancel Surfshark within 30 Days

If you decide that Surfshark isn’t for you within the first 30 days, canceling your subscription and receiving a full refund is simple. Here’s how you can do it:

• Log into your Account using your credentials.
• Find the cancellation section under your account settings. This might also be listed as “Billing” or “Subscription.”
• After selecting the option to cancel your subscription, you will need to contact Surfshark’s customer support. You can reach them through live chat or email. Explain that you wish to cancel your subscription and request a full refund.
• Once your request is received, Surfshark will process the refund within 5-7 business days. Keep an eye on your bank account or payment method to see when the refund is credited.

It’s essential to keep in mind that the refund policy only applies if you cancel within the first 30 days of signing up. After that period, you won’t be eligible for a refund.

How to Cancel Surfshark’s Auto-Renewal

If you want to stop Surfshark from automatically renewing your subscription, you can disable auto-renewal. This will prevent the service from charging you at the end of your current billing cycle. Here’s how you can do it:

• Log in to your Surfshark account.
• Navigate to the “Subscription” section of your account.
• Look for the option to disable auto-renewal. This could be under “Manage Subscription” or a similar tab.
• Once you disable auto-renewal, make sure to save the changes and confirm your settings.

By turning off auto-renewal, your subscription will remain active until the end of the current billing period. After that, your account will not be charged again unless you manually renew.

Is Surfshark Fully Refundable?

Surfshark offers a 30-day money-back guarantee, as we’ve already mentioned. This means that if you’re unsatisfied with the service during the first 30 days, you can get a full refund. However, after the 30-day period, the subscription becomes non-refundable.

So, while Surfshark is not fully refundable after the first 30 days, the company’s generous return policy gives you a risk-free trial period. Just be sure to cancel within the 30-day window if you’re not happy with the service.

How to Cancel Surfshark on an iPhone

If you subscribed to Surfshark through the Apple App Store, you would need to cancel your subscription through your iPhone’s settings. Here’s how you can do it:

• Open the “Settings” app on your iPhone.
• Tap your name at the top of the settings menu to access your Apple ID.
• In your Apple ID settings, tap on “Subscriptions.”
• Scroll through the list of active subscriptions and select Surfshark.
• Tap the option to cancel your subscription. You will be asked to confirm the cancellation.

After you confirm, Surfshark will no longer renew at the end of the current billing cycle.

How to Cancel Surfshark on an Android Device

If you subscribed to Surfshark through the Google Play Store, you can cancel the subscription through your Android device’s settings. Here’s how:

• Launch the Google Play Store app on your Android device.
• Tap the three horizontal lines in the top left corner to open the menu.
• From the menu, tap on “Subscriptions.”
• Find Surfshark in your list of subscriptions and tap on it.
• Tap the “Cancel Subscription” button, and follow the prompts to confirm the cancellation.

Once you confirm, your subscription will end at the conclusion of your current billing period.

Learn more about the Surfshark Firestick app and Surfshark kill switch.

Does Surfshark Have a Free Trial?

Surfshark does offer a 7-day free trial. If you subscribe to Surfshark’s 12 or 24-month plan, you automatically get a 7-day free trial to test the service and cancel if you are not satisfied.

Additinally, Surfshark’s 30-day money-back guarantee effectively functions as a risk-free trial. You can use the service for 30 days and request a refund if you are not satisfied. This gives you enough time to test the features and see if Surfshark meets your needs.

Additionally, Surfshark often runs promotions where you can get discounted rates on long-term subscriptions.

Things to Keep in Mind Before Cancelling Your Surfshark Subscription

Before you go ahead and cancel your Surfshark subscription, here are a few things to keep in mind:

1. Timing Matters: To get a refund, make sure you cancel within 30 days of subscribing. If you miss this window, you won’t be able to get your money back.
2. Auto-Renewal: If you simply want to stop auto-renewal without canceling your account, disable the auto-renewal feature. You can continue to use the service until your current subscription expires.
3. Refund Processing: Refunds are usually processed within a few business days, but depending on your payment method, it might take a little longer for the funds to show up.
4. Active Usage: Even after canceling your subscription, you can still use Surfshark until the end of your current billing cycle. Your account will not be renewed after that.
5. Customer Support: If you have any issues or need help with the cancellation process, don’t hesitate to contact Surfshark’s customer support. They offer 24/7 support via live chat or email.

You can also check out other guides, like how to change Surfshark account email, uninstall Surfshark app, and Surfshark One features.

Conclusion

Canceling your Surfshark subscription is a simple process, and there are multiple ways to do it depending on how you signed up. Whether you’re canceling to take advantage of the 30-day money-back guarantee or turning off auto-renewal, the process is straightforward.

Just make sure to act within the allowed timeframes to avoid any issues. If you need further assistance, Surfshark’s customer support team is always available to help.

Hopefully, this guide has clarified everything you need to know about canceling your Surfshark subscription.