How Can I Change My Surfshark Email?
Surfshark is one of the most popular VPN services, trusted for its security features, streaming access, privacy tools, and ease of use. Like any digital service, it requires users to have an account, and that account is linked to an email address.
Your email is essential because it is used for logging in, resetting your password, receiving billing information, and managing your subscription. But what happens if you need to change the email address linked to your Surfshark account?
This article explains how to change your Surfshark email, why you may need to do it, and what you should know before making the switch.
Can I Change Surfshark Email?
Many users face this question when they switch to a new email, lose access to their old one, or simply want better account management.
Changing your Surfshark email is possible, but the process is not as straightforward as clicking an edit button in your account dashboard. Since Surfshark values account security, email updates require additional steps to ensure your data and subscription remain safe.
Why Would You Want to Change Your Surfshark Email?
There are several reasons why users may decide to update their email address:
- Lost Access to Old Email – If you no longer have control over your old email account, it can become difficult to receive Surfshark updates or reset your password.
- Security Concerns – Some users prefer switching to a more secure email provider that offers better encryption and privacy.
- Organizational Reasons – You may want to use a different email for billing, work purposes, or separating personal from professional accounts.
- Account Management – Some people like to keep all subscriptions under a single dedicated email.
No matter the reason, keeping your Surfshark account tied to a reliable and accessible email is important for smooth access and support. Learn about Surfshark’s cancellation policy.
Can You Change Your Surfshark Email on Your Own?
Unlike updating your password, Surfshark does not allow users to change their account email from the dashboard directly. If you go into your account settings, you will notice that the email field cannot be edited.
This is because email addresses are tied to billing and authentication systems. Allowing easy changes could lead to misuse if someone gained access to your account.
So, if you want to update your email, you need to go through Surfshark’s customer support team. They will verify your identity and help you transfer your account details to a new email address.
How to Change Your Surfshark Email
Here is the step-by-step process you should follow if you want to change your Surfshark email:
1. Contact Surfshark Support
The first step is to reach out to Surfshark’s support team. The best way to do this is through their 24/7 live chat option, which you can access on the Surfshark website. You can also email them at support@surfshark.com.
2. Provide Verification Details
To prevent unauthorized account changes, Surfshark will ask you for details to verify your identity. This may include:
- The current email linked to your account
- Billing information used for your subscription
- The last payment details (method and approximate date)
These checks ensure that only the rightful account holder can request such changes. For a comprehensive list of verification details, you can check out this article.
3. Share Your New Email Address
Once verified, you will need to provide the new email address you want to link to your Surfshark account. Make sure this new email is active and secure because all future account communications will be sent there.
4. Wait for Confirmation
Surfshark’s support team will then update your account with the new email. Once the change is complete, you will receive a confirmation email on your new address. You can then use it to log in normally.
What Happens After You Change Your Surfshark Email?
Once your Surfshark account email is updated, everything else remains the same. Your subscription plan, billing cycle, saved preferences, and VPN access will not be affected. You will simply start receiving account communications on the new email.
However, if you use Surfshark on multiple devices, you may need to log out and sign in again with the new email. This ensures all apps are synced with the updated login credentials.
Can You Have Multiple Emails Linked to Surfshark?
No. Surfshark only allows one email per account. This means you cannot keep your old email while also adding a new one. If you want to switch, you must fully transfer your account details to the new email address.
What If You Forget Which Email You Used for Surfshark?
Some users have multiple emails and may forget which one they used when signing up. If that happens, you can check your billing statements for Surfshark payments. The billing receipt often includes the email tied to the subscription.
If you still cannot find it, contact Surfshark support with your payment details, and they will help you identify the correct account.
Security Considerations When Changing Your Email
When changing your email with Surfshark, security is the main focus. Here are a few things to keep in mind:
- Choose a strong, secure email provider – If you are switching emails, make sure your new provider offers good security features. Services like Proton Mail or Gmail with two-factor authentication are popular choices.
- Enable two-factor authentication (2FA) – Always secure your new email with 2FA so that hackers cannot access it easily.
- Update Surfshark password – After the email change, consider updating your Surfshark password for extra protection.
By following these steps, you can ensure that your account remains safe during and after the transition.
FAQs About Changing Surfshark Email
1. Can I change my Surfshark email anytime?
Yes, you can request a change whenever needed. The support team handles these requests quickly.
2. Will I lose my subscription if I change my email?
No. Your subscription plan and duration remain the same. Only your login email changes.
3. How long does it take to update my email?
Usually, the change is processed within a few hours. In rare cases, it may take up to 24 hours.
4. What if I lose access to both my old and new emails?
You should contact Surfshark support immediately with billing details to recover your account.
Final Thoughts
Your email address is one of the most important parts of your Surfshark account. It keeps you connected to billing information, login access, and support services. While you cannot change it directly through the dashboard, Surfshark’s support team makes the process safe and secure.
If you ever need to update your Surfshark email, all you need to do is contact support, verify your identity, and provide your new email. Within a short time, your account will be updated, and you can continue using Surfshark without interruptions.
